Sapphire Information Technology is an outsourcing company leveraging of technology or specialist process vendors to provide and manage an organization's critical and/ornon-critical enterprise processes and applications We provide Business Process Outsourcing (BPO) Sapphire Information Technology are built to address the challenges of small and medium-sized companies who want to realize the full benefits of outsourcing .
SIT help businesses become more scalable, ramp more efficiently, and get to market faster. We make it possible for our clients to focus their efforts and investments on other priority deliverables. Our flexible approach.
Outsourcing your business functions to Sapphire Information Technology does not only free you from the unnecessary burden of having to hire, it allows you to focus on the most essential tasks required in growing your business.
BPO companies for our technology infrastructure are reliable, consistent, secure and flexible to the needs of our clients. We help businesses become more scalable, ramp more efficiently, and get to market faster. Our flexible approach, dedication to quality, and experienced team make outsourcing easy and predictable.
We utilize steadfast yet cost-efficient hardware that is easy to maintain and easy to upgrade, and free of unnecessary peripherals that may distract our team members from ensuring quality service.
At Sapphire Information Technology, we do all of these – and more – to ensure we give you nothing but the best.
An inbound customer service facility works best when it provides customers with a single point of contact for all their service questions. Customers ring a single number to order products, make a payment, register a purchase or obtain product information. They can also place a support request or make an inquiry about a product. The agents handling the incoming calls must have the product and technical knowledge to deal with the call personally or, if necessary, transfer the call to a specialist. Customers appreciate the convenience of a single point of contact, provided they receive an appropriate response.
Outbound customer service provides two important benefits. Managers can make greater use of agents during quiet periods, improving productivity further. Outbound calls can also strengthen customer relationships by increasing contact and improving the quality of customer experience. A welcome call to a new customer, for example, reinforces the relationship and provides an opportunity to offer additional products or services. Calling a customer for feedback after a service visit demonstrates that you are concerned about the quality of service.